FREQUENTLY ASKED QUESTIONS

This FAQ answers the most frequently asked questions about Key to Steel. 1) All this info is available for free in steel producers catalogues and on the World Wide Web?! 2) I can find all these data in my national standards. Why do I need thing like Key to Steel? 3) Key to Steel sounds great. Is it available as a Web program or as a CD-ROM edition? 4) Some databases are limiting frequency and volume of data searching and retrieving. Is there such a limit in Key to Steel Database? 5) How can I be sure that your database is really so comprehensive and reliable? And how can I trust any offer on the World Wide Web? 6) You mentioned some gifts to Key to Steel customers. I am interested of course. Tell me more about that. 7) Are my credit card payment and your service secure? 1) All this info is available for free in steel producers catalogues and on the World Wide Web?! Some parts of Key to Steel database content are available from producers catalogues, CD's and some sites scattered around the World Wide Web. But a lot of that free info will either waste hundreds of hours of your time to get any result, or worse -- you'll get unreliable, incorrect, outdated and ambigous information. Key to Steel... Adds large amount of carefully collected and analysed content, that you won't find anywhere else. This is info that took huge effort to figure out, analyse and structure. It's not stuff that one gives away for free. Keeps only carefully, multiply checked-out data and information. Contain sets of exclusive, valuable data like fatigue and properties on elevated temperatures. Data that is hard -- or impossible at all -- to find anywhere else. Ties it all into single, fully integrated information system that works for you! For anyone who values his/her own time and business Key to Steel offers real, rock-solid and time-saving value. Top of the page 2) I can find all these data in my national standards. Why do I need thing like Key to Steel ? Good point! Standards are good and comprehensive sources of information... ...until you stick only to steel materials from your country! But when you have to deal with the foreign materials, national standards are of little help. Yes, you can also collect standards from foreign countries... But what about the costs (yes, specifications cost!) and time you have to invest? And it is never-ending story! Because standards always change and evolve... Now just compare it with continuously upgraded and up-to-date Key to Steel Database, always at your fingertips. And you'll be the judge. Top of the page 3) Key to Steel sounds great. Is it available as a Web program or as a CD-ROM edition? At this time, Key to Steel is available both on the Internet and in CD-ROM format. Every format gives you it's own advantages and benefits. When you subscribe to Key to Steel Web Edition, your have continuous access to up-to-date database. All updates on Web database and software are FREE. You can access database from everywhere: office, home, your client's site... All you need is Internet connection. With Key to Steel CD-ROM, you are getting superfast search engine. You can search thousands (35000+, to be precise) materials in less than 1 (one) second! You are also independent on phone and Internet connection. CD-ROM can also be particularly suitable if you are out of your office, for your notebook PC. And the best news is that you can order both, have best of both worlds and save $200! Top of the page 4) Some databases are limiting frequency and volume of data searching and retrieving. Is there such a limit in Key to Steel Database? No, there are no limits! Some databases impose limits on number, frequency and volume of data searching and retrieving, by different systems of bonuses, points etc. Both with Key to Steel CD-ROM and Web Editions you are getting unlimited number and frequency of accesses, searches and data retrieving from the database per user. And that is not all... You are getting it in an extremely cost-effective manner! For Key to Steel CD-ROM price of $495 you are getting more than 35000 material designations, including most comprehensive international cross-reference tables worldwide. This is less than 0.015$ per material designation! Not even to mention steel producers from all over the world. In Key to Steel Web Edition, with Subscription price of $295/year the cost is only 0.010$ per designation! Top of the page 5) How can I be sure that your database is really so comprehensive and reliable? And how can I trust any offer on the World Wide Web? Great question. No one likes to "get taken." You certainly won't. Here is what we are offering you... Full support from our development team, consisting of 4 PhD's and 6 engineers. You can verify what others have had to say about Key to Steel. You can check out Key to Steel more deeply via the free PowerDemo and CrossRef Download. And finally, you can extensively use, explore and inspect Key to Steel Database for whole month in an extreemely affordable way -- for $95 only. Top of the page 6) You mentioned some gifts to Key to Steel customers. I am interested of course. Tell me more about that. We are devoted to long-term partnership with our customers. We don't want just to became your steel info supplier, but trusted, friendly colleagues. And friends give... When you visit us, we start by giving you really valuable CrossRef software and Key to Steel PowerDemo for FREE. And when you become our customer there is more... When you buy Key to Steel CD-ROM, you are getting 3 (three) new, updated versions for FREE. When you subscribe to Key to Steel Web Edition, all updates on Web database and software are FREE. Full consulting support from our development team, consisting of 4 PhD's and 6 specialists FREE of charge. Our database utilities, comprehensive off-line library and decades of industrial and R&D experience are completely in your service! And there are always some new, attractive gifts and marketing packages for our customers. But let it remain our secret for a while... Top of the page

7) Are my credit card payment and your service secure? Absolutely. Key to Steel credit card payment system is deployed through Bibit, leading European payment provider. Bibit's organization, policies and practices are structured to provide merchants with a trustworthy and highly available Payment Service. All payments processed are done in a secure environment, using unbreakable SSL 3.0 with high, 128 bit encryption and 1024 bit exchange. To check the fact that the credit card payment screen is indeed using a secure connection, you can: Right click in the payment page (just before entering credit card number) to call up the context sensitive windows menu (or equivalent for other operating systems). At the bottom of this context sensitive menu choose 'properties'. This is a window with all the SSL secure connection information highlighted in green, confirming the page is using a secure SSL connection. Moreover, we are fully committed to safeguard your privacy. Your information is completely confidential, and our privacy policy is in compliance with EU Data Protection Directive 95/46 and Directive on privacy and electronic communications 2002/58/EC. Simply stated, we do not and will not share your personal information with any third parties. On the technical side, measures for security and reliability also include: increased monitoring network traffic analyzing data on network traffic to enhance the performance of Key to Metals -- Steel service transactions are backed up frequently to increase the speed of recovery if any natural or other disaster happens back-ups are physically stored in a different location from the production site service are hosted at a top quality host internet service provider with an Uninterruptable Power Supply, a dual backup power generator, redundant processors and redundant access to the internet.

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